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Frequently Asked Questions
Below are questions we frequently receive about our services, international package forwarding and parcel shipping. If your question does not appear below or the answer is not satisfactory, please contact us.
SIGN UP/ MY ACCOUNT
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How do I get started?
Setting up an account with My Parcel Guru is easy. Simply fill out our Sign-Up Form, submit it and start using your USA address within minutes. Use your address when purchasing products online. Login to your account, tell us about your purchase, and what you want us to do.
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What's included with my new account?
After establishing your account, you can begin using My Parcel Guru's international package shipping service. You will receive your new US street address, which you will be able to use as your shipping address for internet purchases.
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I did not receive the initial e-mail confirming my membership. What happened?
Your spam filter may have blocked e-mails from us and sent our welcome email to your Trash or "Junk" bin. Please make sure to add MyParcelGuru.com to your trusted e-mail or safe senders list.
Please contact us at
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if this does not work.
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Can friends and family share a My Parcel Guru account?
Unfortunately, we will not accept any package that is addressed to a person not registered in your account. However, you may include your friends' and family's orders in your own shipment.
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What type of domestic address do I receive upon sign up?
After signing up, you will receive a US street address with a unique customer number (suite number). This address can be used on all of your packages that will be sent to My Parcel Guru for international forwarding.
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Should I notify My Parcel Guru of any incoming packages?
Yes. We request that you notify us of all relevant information of any incoming packages through your online account. This will give us the necessary information to track your shipment and to fill out the customs declaration form on your behalf.
- Do I need to submit USPS Form 1583?
No. It is not required for receipt of packages. We do, however, require one form of identification before receiving and forwarding your first package. Acceptable forms of identification include a photocopy of your driver's license, passport or national identification.
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How can you identify my package from other clients'?
Once registered, you will be given a unique customer ID (suite number) as part of the address that will be used on all packages. We use this ID along with your name and address to accurately identify shipments. You may also use your account to let us know to expect a package from you. By describing the contents of the package you will help us identify your shipment and minimize the turnaround time for forwarding your package.
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How do I know when you've received my package?
My Parcel Guru offers the ability to track your packages. Simply sign in to your account to see parcels we've received for you, those we've shipped, and to track their progress. You will also receive an email with your package details including dimensions, weight, shipping cost and the carrier who will be handling your package.
SHIPPING AND RECEIVING
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How long does it take to ship a package internationally?
The length of time required to ship a package internationally depends on the service you choose and the countries involved. Time frames can range from as quickly as overnight to longer periods. On average a package takes 3 to 5 days to reach its destination. Shipments via the USPS are not guaranteed to be delivered within a certain time frame and may take longer than the time quoted on the website.
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Can I ship mail or magazines with your company?
Unfortunately, My Parcel Guru does not currently handle mail and magazines. At this time, our business is set up for international package shipping only.
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From which carriers do you accept parcels?
My Parcel Guru accepts and sends parcels using all of the major US shipping carriers, such as FedEx, UPS, DHL, and the USPS.
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Are my parcels insured?
Insurance is offered free of cost on each package valued up to US$100.00. On premium accounts it is up to $300.00. You will have the option to insure your parcel for a pre-determined amount, based on its actual value or estimated worth. Insurance is a worthwhile investment and recommended for every package being shipped.
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What couriers do you use to ship my products? Also, how often do you ship my packages once you've received them?
The rates on our website are from our primary shippers, DHL. You have the option to select any other shipper but keep in mind that their rates might be significantly higher than our posted rates. We will ship your packages as soon as we receive payment and your forwarding instructions. Packages will be held for a maximum of ten to thirty days pending your payment and instructions, depending on the type of account you've established.
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When would I need to complete a customs declarations form?
The destination country, the country where your package is being received, always requires customs declarations. My Parcel Guru will complete the customs declarations for you as part of our services offered.
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What happens to my packages if I do not send forwarding instructions within the allotted time frame?
If the ten or thirty day storage limit expires, we will return your package to sender and bill you for all associated costs.
- What happens when my parcel arrives at it's destination?
Depending on the destination country, your package will either be held awaiting your pickup or delivered directly to your door.
- What if I need to ship several packages to the same address at the same time?
When shipping multiple items at once, My Parcel Guru offers package consolidation services. By combining shipments into one larger order, your costs will be kept down and items will be received more quickly.
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How much does it cost to use our international parcel forwarding services?
The cost of using international parcel forwarding services depends on several factors including, but is not limited to:
- Package weight
- Package dimensions
- Package destination
- Type of service chosen
To calculate your shipping cost, please refer to the following link:
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Why are my shipping costs calculated for a package heavier than my actual package?
Shipping charges are based on weight, but when a package is relatively light for its weight, dimensional weight may apply. Dimensional weight considers both the size of the package and its weight. See how Dim weight is Calculated.
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What forms of payment do you accept for your package forwarding and parcel shipping services?
For international package forwarding and parcel shipping services, My Parcel Guru accepts all major credit cards like Visa, Mastercard, American Express, Diners and JCB through PayPal and Google Checkout. Please contact us for other methods of payments.
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Why do you use only PayPal and Google Checkout?
Paypal and Google Checkout are the safest, fastest payment methods online. By providing your financial information directly to PayPal and Google, we do not have to store your credit card information on file so you can be confident that your transaction is secure.
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Do you store credit card information with your customers account?
No. For your privacy and security My Parcel Guru does not store credit card information with your account.
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Some retailers will not accept International credit cards. What should I do if I want to shop in the US?
IMPORTANT : My Parcel Guru is not affiliated with these card issuers nor does it recommend any of them. My Parcel Guru has not verified the information provided by these debit card companies in their web pages nor stand behind any statements made by them. Any transaction between you and any of these companies is done at your own risk and does not involve My Parcel Guru.
You have three options:
1: You can call your credit card company and request that your My Parcel Guru shipping address be added as a secondary address to current credit card. This will ensure that US retailers see a domestic ship to address on your credit card thereby allowing your transaction to go through.
2: My Parcel Guru offers a Shop for me service within your account. Read more about this service here.
3: You can also use your My Parcel Guru address to apply for a USA debit card and use it to pay for your purchases anywhere Visa and MasterCard are accepted.
Here are a few debit card issuers for your convenience:
1. www.cardex.com
2. www.money-around-the-world.com
3. wwwcard (www.www-card.com)
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What is international package forwarding?
International package forwarding is a system by which consumers from the United States and from around the globe can purchase goods on American websites or within the United States. The goods are collected in the United States at an intermediary site and then shipped overseas, to anywhere in the world. Companies such as My Parcel Guru offer international package forwarding services..
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What are the advantages of using international parcel shipping services?
Since most US companies are reluctant to ship outside the United States, My Parcel Guru's international parcel shipping services gives you the option to shop where you choose and have it shipped where needed. Plus, by using a US address to receive your packages, your parcel shipments will arrive faster and cost less to send. International parcel shipping is safe and easy, quickly emerging as the preferred way to send packages around the world.
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What countries do you serve for international package forwarding and parcel shipping?
My Parcel Guru ships to every country served by FedEx, UPS, DHL, and the USPS (United States Postal Service). For reasons chosen by the major shipping carriers, not all countries in the world can receive packages. This reduced number equates to approximately 185 countries. Learn more...
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What are the advantages of using our parcel forwarding service?
My Parcel Guru provides you with a physical US address that you can use for delivery of on-line and physical purchases. We then ship your packages to you anywhere in the world, according to your instructions. International package forwarding thus makes all the retail opportunities of the internet available to you, wherever you are. My Parcel Guru also offers you tax-free internet shopping, allowing you to save money on your purchases. Our parcel forwarding services also save you money because My Parcel Guru has lower rates than you would expect if sending your packages directly from Federal Express, UPS, DHL, or other carriers. Parcel forwarding services save US customers time because, in general, you are not required to travel to the carrier location to drop off the package.
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Do you provide parcel forwarding for hazardous materials?
No. Hazardous materials should be handled separately using carriers that specialize in these types of shipments. See prohibited items
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How can I get tax-free Internet shopping using My Parcel Guru?
Your personal My Parcel Guru address is located in Delaware, a state that does not assess sales tax on consumer merchandise. Depending on the cost and quantity of items you purchase in a given year, this could add up to significant savings!
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Do you offer package forwarding services for e-commerce sites only?
While package forwarding services are more frequently used as a result of widespread Internet purchases, it is not uncommon to send packages from retail, business, or personal locations, independent of Internet websites. Our package forwarding services can be used for most types of shipments to anywhere in the world.
For more information about My Parcel Guru, international package forwarding, parcel shipping, US shipping addresses, or other questions, please contact us.
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